Frequently Asked Questions

What's my shipment tracking number?

Your tracking number was provided to you in your shipping notice email sent to you when we shipped your product from our facility. If you can’t find your tracking number please email us at info@bluestreakequipment.com and we can email your tracking number to you.

Where's my shipment?

To track your shipment please use your tracking number as provided to you in your shipping notice email we sent you. Input your tracking number on the shipping carrier’s website.

Where do you ship?

We ship worldwide. If a shipping option and cost does not appear after entering your address information then a shipping quote is necessary. Please just email or call us with your product selection and shipping address. We’ll respond promptly with a shipping quote.

Why can’t you ship by air so I can get my magnetic equipment faster?

Magnets are classified as dangerous goods when shipped by air and are therefore regulated when shipped by air (UN 2807, class9 dangerous goods). Charged magnets can affect navigational equipment. This makes shipping charged magnetic sweepers by air potentially dangerous and also costly. For these reasons Bluestreak Equipment only ships via ground transportation.

What are the taxes and other charges?

The amount of tax charged depends on the destination of the shipment. Items shipped to destinations within Canada are subject to either HST or GST depending upon the destination province.

Bluestreak Equipment acts as the importer of record for shipments to the USA to make purchasing from the USA hassle free. You will experience no taxes or brokerage or duty charges other than those appearing on your order placed online.

Orders sent to addresses outside of Canada and the USA are not subject to Canadian taxes, but can be subject to local taxes at the shipping destination. Recipients are responsible for paying these local taxes if applicable. Purchasers are also responsible for any custom brokerage charges and duties upon import to their country.

What are Your Payment Options?

  1. Order Online – Fast and easy. Complete your order online. We accept Visa or MasterCard.
  2. Electronic Funds – Transfer (EFT) and Bank Wire Transfer.
  3. Government Purchase Orders – We accept Purchase Orders from Canadian and US government organizations. Terms Net 30 days. Please contact us by phone or email 1-519-582-1386 or sales@bluestreakequipment.com

What are your terms of credit?

Bluestreak Equipment does not offer credit to most customers. Because of the nature of our products, their high quality and their longevity, we sell to most customers infrequently, sometimes only once. Processing credit applications and verifying credit is not cost effective in this situation and is best left to credit card companies who can offer you and / or your company credit terms. Therefore, we have made it as easy as possible to buy via credit card.

Exception – We do accept Purchase Orders from Canadian and US government organizations. Terms Net 30 days. Please contact us by phone or email 1-519-582-1386 or sales@bluestreakequipment.com

How can I cancel my order?

Please review your order carefully.

When ordering online, once you click the “Submit Order” button in the final step of the checkout process, our order fulfillment process begins and no changes can be made to your order.

We will make every attempt to cancel or change an order if you request, provided the order fulfillment process has not yet begun.

Warranty

There is no manufacturer’s warranty on this product. We carefully consider the end uses and applications of our products and make our products as durable as we can to the point that people will still want to buy them at a reasonable price but we don’t warranty because it would be difficult to differentiate between a product failure under normal application use and a failure due to misuse or accidental damage that never could have been prevented no matter how extremely it was constructed.

Online Shopping Guarantee

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can send it back within 30 days of receipt.

Simply return the item for a refund for the amount of the original product price (we’re sorry shipping charges cannot be refunded). To see instructions on how to makea return:  Click Here.  Products must be returned undamaged to qualify for a full refund.

Delivery & Returns

Where do you ship to?

We ship worldwide. If a shipping option and cost does not appear after entering your address information then a shipping quote is necessary. Please just email or call us with your product selection and shipping address. We’ll respond promptly with a shipping quote.

What are your shipping rates?

Bluestreak Equipment makes every effort to secure the lowest rates for shipping customer orders.

Not all shipping methods are available to ship our products because “Magnetized Materials” are classified as “dangerous goods”, class 9, UN 2807 when shipped by air. Therefore we do not ship by air.

What are your shipping times?

For standard products available online shipping occurs within 1 to 5 business days (usually 24-48 hrs). You will be notified by email and provided with a tracking number when we ship your product.

How do I track my order?

You will receive a tracking number and link via email when your order is shipped.

Can I return my product?

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can send it back within 30 days of receipt. Unlike most retailers, we also guarantee the product selection advice offered through our website and staff. If an item you’ve purchased based on this advice turns out to be unsuitable, you can send it back within 30 days of receipt.

In either case, simply return the item for a refund for the amount of the original product price (we’re sorry shipping charges cannot be refunded). All sales of custom designed products are final.

How to make a Return

  1. Contact us by phone at 1-519-582-1386 between 9am and 4pm, Eastern Standard Time. If you are requesting a refund and purchased by credit card, we will need your credit card information to process your request because we do not keep customer credit card information on file for your security and protection. Please have your original invoice number and credit card information available when you call. When we receive your returned product we will refund your original product purchase price to your credit card in a timely fashion.
  2. Returns should be made by the same carrier and transportation method that delivered the product to ensure the carrier is capable of delivery and the delivery method is safe. Only Ground services can be used as “magnetic materials” are considered “dangerous goods” when shipped by air (UN 2807, class 9). Return shippers are responsible for ensuring items submitted for shipment meet all laws and regulations.
  3. Package your return item securely in the same manner it was originally shipped.
  4. Returns within Canada and from outside Canada:

A) Returns within Canada

Returns must be sent insured and via prepaid, ground only freight. Please Note: we cannot accept COD deliveries.

B) Returns from outside Canada

Returns must be sent insured and via prepaid, ground only freight. To avoid unnecessary delays, please include a copy of the original invoice with the shipment and write “Canadian Goods Returning” on the shipping paperwork and on the outside of the package. Ensure duty and/or brokerage fees are prepaid or billed to the sender and not to Bluestreak Equipment or your return will be refused by Bluestreak. Please Note: We cannot accept COD deliveries.

5. Send returns to this address:

Bluestreak Equipment – RETURNS
1639 Highway 3, RR3
Delhi, Ontario
Canada
N4B 2W6
Phone: 1-519-582-1386

6. Prepare shipping documents as required by the selected carrier and call for pickup.

Please Note: See item 4. above to ensure your shipment is not rejected.

Can I exchange my product?

If you wish to exchange a product for a different product follow the returns process to receive a refund for your current product. You can then place your order for the product you would like in exchange in the same way you made your original purchase.

If you have any questions about our guarantee or returns policy please contact us at 1-519-582-1386.

How are your products packaged?

Bluestreak Equipment makes every effort to ensure your purchase arrives in perfect condition.

All smaller products are packaged in courier capable cardboard boxes and are ISPM-15 compliant.

Styrofoam is used to surround the product and absorb any drops, etc. during transport. Some components are bubble wrapped and secured within the box.

Larger products may require other forms of packaging such as wooden crates or palletization.

Product Literature

Product Literature

Please visit our Document Library for all Product Literature including Brochures, Assembly Instructions, Operating Instructions and Product Catalogs.

Security & Privacy

Privacy Information

What Personal Information We Collect

Personal Information

We collect personal information that you choose to provide voluntarily when making a purchase on our site. To enable customers to make a purchase using their credit card, we collect the following information:
Contact and shipping information (including: name, address, city, state or province, zip code, country, telephone and e-mail)
Financial information (including: name on credit card, credit card number and expiry date). This information is collected and used to process the transaction and for internal accounting and other clerical procedures.
From time to time, Bluestreakequipment.com may conduct surveys and contests via our website, email, or other media. If you choose to participate, we may request your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.

General Information

Bluestreakequipment.com collects usage data, such as IP addresses, the date and time of the page request, and the referring website (if any).

How We Use Your Personal Information

Information we collect on Bluestreakequipment.com may be used to enhance your shopping experience in the following ways:

  • Deliver merchandise that you purchase online.
  • Bill your credit card for your purchases.
  • Confirm your orders.
  • Notify you of order shipments.
  • Respond to your customer service questions or requests.
  • Communicate special offers and featured items to you, if you choose to receive such notices.

When and With Whom We Share Your Personal Information

We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives and trusted service providers and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with our website; communicating to customers; providing customer service; enhancing and improving customers’ shopping experience; and completing credit card transactions.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law.

Changes to the Privacy Statement

This Privacy Statement was posted on Bluestreakequipment.com on November 1st, 2005. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will post notice of the change on Bluestreakequipment.com for a period of at least six months after the change is implemented.

Security Information

We understand that many consumers are concerned about Internet security. Bluestreak employs industry-leading technologies to store sensitive information and protect it while in transit over the internet. The following Security Statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information.

We want you to be able to shop at Bluestreak with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to call us and order by phone at 1-519-582-1386, Monday through Friday 9 a.m. through 4 p.m. Eastern Standard Time.

The Transmission of Sensitive Data

We work hard to protect the information that you send to us while it is en route to and from our site. To provide secure transmission, Bluestreak employs Secure Sockets Layer (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet.

We have also obtained a Geotrust digital security certificate for our website. Geotrust is an independent third party that authenticates the identity of others on the Internet. By registering with Geotrust, we provide you a method of independently authenticating that the entity you are dealing with over the Internet is actually Bluestreak.

When you enter a secure portion of our site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site-security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a Bluestreakequipment.com Web server, not to some unknown or unauthorized server.

What Happens To My Information After Bluestreak Receives It?

SSL protects information en route to us. Geotrust certificate technology helps ensure that Bluestreak is the actual recipient of this information. But we don’t stop there, we also work very hard to make sure the information you send us is managed securely once we receive it. This information is only accessible to Bluestreak Equipment and trusted, contracted third party service providers.

For your added security Bluestreakequipment.com does not retain your credit card information. Your credit card number is encrypted en route to us using SSL technology and it is sent directly to the appropriate bank along with your name and address during the ordering process. The bank will then respond to you within a matter of seconds either confirming or denying your online order. Bluestreak does not retain your credit card information submitted online.

Also for your added security and to prevent fraudulent transactions, our online ordering system employs address verification technologies.

Credit Card Security

You can shop online with confidence, knowing that the financial and personal information you submit is secure. Just be sure to follow these three easy steps.

1. Make sure the sites you buy from use secure commerce technology. At Bluestreak, security is provided by the best Internet commerce technology available. We use Geotrust as our SSL (Secure Socket Layer) digital certificate provider, allowing our customers the strongest certificate services around. Your credit card information is encrypted while traveling the Internet.

You’ll know your transaction is secure when a “complete key” icon appears in the lower left-hand corner of you Netscape Navigator screen, or a “closed lock” icon appears in the lower right-hand corner of your Internet Explorer screen.

Note – Email is not secure. Please remember, your email correspondence should never include sensitive information you would not like to share with the general public because email is never a secure environment on the Internet.

2. Buy from merchants you know you can trust. What makes a merchant trustworthy? History. Guarantee. Easy Access.

3. Keep records. When you purchase a product and check out, print the screen so you have a paper record of your purchase. A paper record will be extremely helpful if you ever need to contact us.

Legal Information

Introduction

Welcome to BLUESTREAK EQUIPMENT. Please review the following Terms and Conditions that govern your use of our Site. Please note that your use of our Site constitutes your unconditional agreement to follow and be bound by these Terms and Conditions and all applicable laws. Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to the Terms and Conditions. BLUESTREAK EQUIPMENT reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the BLUESTREAK EQUIPMENT website following any such change constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed

TERMS AND CONDITIONS

1. Copyrights and Trademarks

Unless otherwise noted, all materials, including images, text, illustrations, designs, icons, photographs, programs, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by BLUESTREAK EQUIPMENT, one of its affiliates or by third parties who have licensed their materials to BLUESTREAK EQUIPMENT and are protected by Canadian and International copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of BLUESTREAK EQUIPMENT and is also protected by Canadian and International copyright laws.

© 2018 BLUESTREAK EQUIPMENT. All Rights Reserved.

Bluestreak Equipment and its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials which appear on this website. Access to this Web site does not confer and shall not be considered as conferring upon anyone any license under any of BLUESTREAK EQUIPMENT’s or any third party’s intellectual property rights.

The BLUESTREAK EQUIPMENT names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of BLUESTREAK EQUIPMENT. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this website. Access to this website does not authorize anyone to use any name, logo or mark in any manner.

References on this website to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply BLUESTREAK EQUIPMENT’s, endorsement, sponsorship or recommendation of the third party, information, product or service. BLUESTREAK EQUIPMENT is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

2. Use of this Site

This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this site is the property of BLUESTREAK EQUIPMENT or its suppliers and protected by U.S. and International copyright laws. The content and software on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.

Although BLUESTREAK EQUIPMENTmay from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards and the like on the Site, BLUESTREAK EQUIPMENT is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy in any information contained within such locations on the Site. You are prohibited from posting scandalous, inflammatory, pornographic or profane materials or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law. BLUESTREAK EQUIPMENT will co-operate with any law enforcement authorities or court order requesting or directing BLUESTREAK EQUIPMENT to disclose the identity of anyone posting any such information or materials.

While BLUESTREAK EQUIPMENT uses all reasonable efforts to include accurate and up-to-date information on the Site, Bluestreak Equipment makes no warranties or representations as to its accuracy. Bluestreak Equipment assumes no liability or responsibility for any errors or omissions in the content on the Site.

3. Site Security

Users are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mailbombing” or “crashing;” (d) sending unsolicited email, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. The Company will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Company on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).

4. General

This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of Company to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit Company’s rights with respect to such breach or any subsequent breaches. This Agreement shall be governed by and construed under Ontario law as such law applies to agreements between Ontario residents entered into and to be performed within Ontario. Any action or proceeding arising out of or related to this Agreement or your use of this Site must be brought in the provincial or federal courts of Ontario, Canada.

5. User Comments, Feedback, Postcards and Other Submissions

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to BLUESTREAK EQUIPMENT on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the “Comments”) shall be and remain BLUESTREAK EQUIPMENT’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to BLUESTREAK EQUIPMENT of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, BLUESTREAK EQUIPMENT will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. BLUESTREAK EQUIPMENT is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments. You agree that no Comments submitted by you to the Site will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make. We welcome your comments regarding the BLUESTREAK EQUIPMENT Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) submitted by you shall be and remain the exclusive property of BLUESTREAK EQUIPMENT. Your submission of any such Comments shall constitute an assignment to BLUESTREAK EQUIPMENT of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. BLUESTREAK EQUIPMENT will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

6. Colours

We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

7. Indemnification

You agree to defend, indemnify and hold BLUESTREAK EQUIPMENT harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

8. Termination

BLUESTREAK EQUIPMENT may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in BLUESTREAK EQUIPMENT’s sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or BLUESTREAK EQUIPMENT, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the Legal Statement or otherwise. These terms are effective unless and until terminated by BLUESTREAK EQUIPMENT.

9. Disclaimer

Your use and browsing of the Site is at your own risk. Neither BLUESTREAK EQUIPMENT nor any other party involved in hosting or delivering the Site is liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, use of, the Site. Without limiting the foregoing, everything on the Site is provided to you “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSLY OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. BLUESTREAK EQUIPMENT also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing of the Site or your downloading of any materials, data, text, images, video, or audio from the Site.

10. Limitation of Liability

UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL BLUESTREAK EQUIPMENT OR ANY OF ITS EMPLOYEES, DIRECTORS, OFFICERS, AGENTS, VENDORS OR SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE BLUESTREAK EQUIPMENT WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, EVEN IF AN AUTHORIZED REPRESENTATIVE OF BLUESTREAK EQUIPMENT HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

11. Use of our Products

BLUESTREAK EQUIPMENTproducts can potentially be dangerous if not used properly. By purchasing our product, you agree to not hold BLUESTREAK EQUIPMENT liable for any damage to person or property from the direct or indirect use of BLUESTREAK EQUIPMENT products.

Copyright © 2018 BLUESTREAK EQUIPMENT