Product Literature
Returns
Bluestreak Equipment's 100% Satisfaction Guarantee
Like many retailers, we guarantee our products; if an item hasn't met your expectations, you can send it back within 30 days of receipt. Unlike most retailers, we also guarantee the product selection advice offered through our website and staff. If an item you've purchased based on this advice turns out to be unsuitable, you can send it back within 30 days of receipt.
In either case, simply return the item for a refund for the amount of the original product price. (we're sorry shipping charges cannot be refunded.) All sales of custom designed products are final.
1. Contact us by phone at 519-842-8375 between 9am and 4pm, Eastern Standard Time. If you are requesting a refund and purchased by credit card, we will need your credit card information to process your request because we do not keep customer credit card information on file for your security and protection.
Please have your original invoice number and credit card information available when you call.
When we receive your returned product we will refund your original product purchase price to your credit card in a timely fashion. If you did not purchase by credit card, a check payable to the original customer invoiced will be issued and mailed to you.
Please Note: Do not send credit card information via email . Email is not secure.
2. Returns should be made by the same carrier and transportation method that delivered the product to ensure the carrier is capable of delivery and the delivery method is safe.
- No postal service should be used as "magnetic materials" are "unmailable".
- Only Ground services can be used as "magnetic materials" are considered "dangerous goods" when shipped by air. (UN 2807, class 9) Return shippers are responsible for ensuring items submitted for shipment meet all laws and regulations.
3. Package your return item securely in the same manner it was originally shipped.
4. Returns within Canada and from outside Canada
A) Returns within Canada
- Returns must be sent insured and via prepaid, ground only freight.
- Please Note: we cannot accept COD deliveries.
B) Returns from outside Canada
- Returns must be sent insured and via prepaid, ground only freight.
- To avoid unnecessary delays, please write "Canadian Goods Returning" on the outside of the package.
- Ensure duty and / or brokerage fees are prepaid or billed to the sender and not to Bluestreak Equipment or your return will be refused by Bluestreak.
- Please Note: We cannot accept COD deliveries.
5. Send returns to this address;
Bluestreak Equipment - RETURNS
1645 Highway 3, RR3
Delhi, Ontario
Canada
N4B 2W6
6. Prepare shipping documents as required by the selected carrier and call for pickup.
Please Note: See item 4. above to ensure your shipment is not rejected.
If you wish to exchange a product for a different product follow the returns process to receive a refund for your current product. You can then place your order for the product you would like in exchange in the same way you made your original purchase.
If you have any questions about our guarantee or returns policy please contact us at 1-519-842-8375.
