1.
Contact us by
phone at 519-586-9779 between 9am and 4pm, Eastern Standard Time.
If you are requesting a refund and purchased by credit card, we will need your credit card information
to process your request because we do not keep customer credit card
information on file for your security and protection.
Please have your original
invoice number and credit card information available when you call.
When we receive your
returned product we will refund your original product purchase price to
your credit card in a timely fashion. If you did not purchase by credit
card, a check payable to the original customer invoiced will be issued
and mailed to you.
Please Note: Do not send
credit card information via email . Email is not secure.
2.
Returns should
be made by the same carrier
and transportation method that delivered the product to ensure the
carrier is capable of delivery and the delivery method is safe.
• No postal service should
be used as "magnetic materials" are "unmailable".
• Only Ground services can
be used as "magnetic materials" are considered "dangerous goods" when
shipped by air. (UN 2807, class 9) Return shippers are responsible for
ensuring items submitted for shipment meet all laws and regulations
3. Package your return
item securely in the same manner it was originally shipped.
4. A) Returns within
Canada
• Returns must be sent
insured and via prepaid, ground only freight.
• Please Note: we cannot
accept COD deliveries.
B) Returns from outside
Canada
• Returns must be sent
insured and via prepaid, ground only freight.
• To avoid unnecessary
delays, please write "Canadian Goods Returning" on the outside of the
package.
• Ensure duty and / or
brokerage fees are prepaid or billed to the sender and not to Bluestreak
Equipment or your return will be refused by Bluestreak.
• Please Note: We cannot
accept COD deliveries.
5. Send returns to this
address;
Bluestreak Equipment -
RETURNS
1645 Highway 3, RR3
Delhi, Ontario
Canada
N4B 2W6
6. Prepare shipping
documents as required by the selected carrier and call for pickup.
Please Note: See item 4.
above to ensure your shipment is not rejected.
